Terms of service

These terms apply to locksmith work by VAUXHALL LOCKSMITH LTD, company 09689063, dispatched from Vintage House, 37 Albert Embankment, London SE1 7TL. Questions: contact@vauxhall-locksmiths.co.uk.

By booking a visit, approving a quote on site, or using this website, you agree to these terms. If you book on behalf of a landlord, company or relative, you confirm you have authority to do so.

We open locked doors, repair and replace locks, restore security after burglary, work on commercial hardware, and open safes. The exact scope is the work you approve after we have seen the lock. From-costs on the prices page are not a remote fixed quote.

We attend across Greater London from the Vauxhall / Lambeth yard. Arrival windows are estimates. Traffic around the gyratory, Albert Embankment and the A3 can change them. We will update you if we are running late.

We will not open a property unless we reasonably believe you have a right to enter it. We may ask for identification, a tenancy agreement, written authority from the owner, or other proof. If we are not satisfied, we will stop.

You must tell us if anyone is still inside, if the police have been called, or if the lock has already been forced. False information may mean we cancel and charge for attendance where we have already travelled.

The price is the figure we agree at the door after inspecting the lock, the door and the time of day. Night, weekend and bank-holiday attendance may carry a higher band, which we explain when you book and confirm on site.

Payment is due when the work is done unless we have agreed account terms in writing. Invoices are in the name of VAUXHALL LOCKSMITH LTD. If VAT applies it will be shown. If you refuse payment after approving and receiving the work, we may recover the debt and reasonable recovery costs. Parts fitted remain our property until paid for, so far as the law allows.

We prefer methods that leave the door and cylinder intact. Drilling, cutting or boarding is used when the lock or frame requires it, or when you ask us to make the property secure after damage. We will tell you before we take an irreversible step, unless there is an immediate safety risk.

You are responsible for telling us about fragile glass, listed features, or access-control systems we must not disturb. We take care, but we are not liable for hidden defects in a door, frame or wall that fail during normal locksmith work.

You may cancel a planned visit by calling or emailing us before we set out. If we are already travelling from Albert Embankment, or we have arrived and you no longer want the work, we may charge a fair attendance amount.

We may cancel or pause a job if we cannot reach the property, if proof of authority is missing, if the work would be unsafe or unlawful, or if parts cannot be sourced the same day.

Nothing here limits liability for death or personal injury caused by our negligence, or for fraud. For other loss, our liability is limited to the price of the job giving rise to the claim, so far as the law allows.

We are not liable for delay caused by traffic, closures, or access we do not control. We are not liable for loss of trade, loss of data inside a safe, or indirect loss, except where the law says we cannot exclude it. Locksmith work does not replace buildings or contents insurance.

New keys go to the person who booked, or to the person they name on site. If a part we fitted fails because of a manufacturing fault, contact us promptly with the invoice. Wear, misuse, forced attack, or a door that has dropped out of alignment after we left may sit outside any parts warranty.

Content on this website is information about VAUXHALL LOCKSMITH LTD. It is not a remote survey of your door. Do not rely on photographs or from-costs as a guarantee that a specific method will work on your lock.

You may not scrape, copy or misuse the site in a way that harms the service. We may suspend access if we see abuse, including spam through the contact form. Personal data on the site is handled under the privacy notice.

Email contact@vauxhall-locksmiths.co.uk with the date, address and invoice number, or write to Vintage House, 37 Albert Embankment, London SE1 7TL. We will look at the job notes and reply.

These terms are governed by the law of England and Wales. Consumers also have rights under the Consumer Rights Act 2015. Nothing here removes those rights. Last updated 9 September 2026.